10 Commonly Asked BPO Interview Questions with Answers

Every other Individual in this universe ought to get in towards the booming industries, which lay a powerful impact on the skills and also clearing the level of BPO Interview Questions.

BPO is not the call centre as people take it in the same way; BPO is outsourcing the specific functions of any business to a third party are Business Outsourcing Process. Many people take it as a good priority sector to work because it fulfills the primary productivity of humans. Although it’s usually assumed, appearing for a BPO Interview can lead to a difficult task to face before getting into the final round of the job selection process. So, here we are lending a helping hand to cross out your BPO Interview Questions and Answers easily.

10 Commonly Asked Questions and Answers in BPO Interview:

1. Tell me something about yourself?

It is the most basic Question which every Interviewer asks at the time of the Interview. So, in this case, the person who has faced this QuestionQuestion should uniquely impress the Interviewer by stating the qualities you hold in for the particular designation.

2. Why do you want to join in BPO?

Answer: As per the increase in technology assessment, every business holder has an outsourcing department where they can excel with their skills and capabilities towards the work and with that people can groom themselves up with the massive interaction with different people having different skills and learn from them.

3. Why should we hire you?

This is the question where a candidate gets confused easily. Instead of thinking too much, just easily answer it by defining all the qualities you hold and mention the qualities which will suit best to fit you for this profile.

4. What is the difference between shore and offshore outsourcing?

Answer: The difference between shore and offshore is simple when any project or work has been allotted outside the country and not nearby it is known to be offshore outsourcing. If anything is outsourced neighbouring country, then that will be shore outsourcing.

5. What are the different types of BPO?

Most people don’t know about different types of BPO and think it is a call centre one. Still, the fact is outsourcing a process hold different aspect, which is way helpful, and that is why every business holds the BPO department to go with the flow and easily make it viable and accurate. The different types of BPO are:-

  • Administrative Department
  • Purchase Department
  • Selling Department
  • Back Office
  • Call Centre

6. Are you Comfortable with the shifts and as well night shifts?

When it comes to the shifts, then a person who is willing to work in a BPO Sector and also well prepared to crack down the Interview should not lack behind by saying the direct answer.

7. Why do you see BPO as your Career?

Answer: BPO has always been a career opportunity for me as you are exposed to a new field, wherein a person can develop personality and communication skills. Apart from it, BPO is a well-diversified Industry.

8. Why Companies Outsource?

Companies outsource because it is cost-saving and focus on core activities leading ahead to get quality work done by the expertise in that domain.

9. Will you be comfortable handling customers on the phone?

 Say Yes! It is the most essential thing interviewer wants to know about your ability to handle the customers on call, because the main task involves here is to manage the customers and resolve their queries.

10. Why do you think you will do well in this job?

This is another question wherein an interviewer wants to know about your mindset.  In this situation, mention several reasons like experience, interest and skills.

Related Article: How To Answer “What Are Your Salary Expectations”

BPO jobs are chosen by most students and fresher candidates. They can be added as experience while writing a resume. The main target should be to clear the Interview in the right way where you do not find doubt in itself and feel bad.  So, just study these questions and answers for the BPO interview and get your job quickly.

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